Please make sure to check our FAQ before contacting us with an inquiry.
We may take some time to respond to the inquiry depending on the circumstances. We therefore request that all submissions are thorough and complete.
Generally, we aim to respond to inquiries within 5 business days** of their submission.
*We cannot respond to opinions and requests, however we appreciate the input and will take it into consideration in the future
**excludes Saturdays, Sundays, and Japanese bank holidays