Most Common Inquiries and Solutions
If your issue is still not resolved, please contact us using the form below.
- Please provide as many details as possible.
- We may take some time to respond to the inquiry depending on the circumstances. We therefore request that all submissions are thorough and complete.
- Generally, we aim to respond to inquiries within 5 business days* of their submission.
- We cannot respond to opinions and requests, however we appreciate the input and will take it into consideration in the future
* excludes Saturdays, Sundays, and Japanese bank holidays